Returns & Exchanges

At MarieBelle, we strive for perfection in every artisanal chocolate box; however, due to the perishable nature of our gourmet products, we can only offer replacements or refunds for items damaged during transit or incorrect orders. Please contact our concierge within 48 hours of delivery to initiate a claim for any quality concerns.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, please carefully examine your confections and packaging for any signs of transit damage or discrepancies.

• 2.
  Document the Issue

  Take clear photographs of the damaged product and the original shipping label to help our quality control team evaluate your claim.

• 3.
  Contact Concierge

  Email our customer service team at [email protected] with your order number and the documentation within 48 hours of receipt.

• 4.
  Resolution Process

  Once your claim is validated, we will arrange for a complimentary replacement shipment or issue a full refund to your original payment method.