Frequently Asked Questions

Everything you need to know about our artisanal chocolates and gourmet treats.

How should I store my MarieBelle chocolates?

To maintain freshness, store your chocolates in a cool, dry place between 60-68°F (15-20°C). Avoid refrigeration if possible, as it can cause bloom or affect the texture of the ganache.

Do you offer international shipping?

Yes, we ship our luxury confections worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.

Are there vegan or dairy-free options available?

While many of our dark chocolate bars are naturally dairy-free, most of our ganache collections contain cream. Please check the specific ingredient list on each product page for allergen information.

How do you ensure chocolates don't melt during shipping?

During warmer months or when shipping to hot climates, we use insulated packaging and gel ice packs to ensure your order arrives in perfect condition.

Can I customize a chocolate box for a gift?

Absolutely. We offer various customization options for corporate gifts and special events, including branded ribbons and bespoke chocolate selections.

What is your return policy for food items?

Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact our customer service team within 24 hours for a resolution.